How do I log in to the site?
How to log in?Is the login safe?Can I use someone else's Steam account or trade URL?Why is it important to provide the correct trade URL?Do I need to make my profile and inventory public?
Security and Steam trades
Is it safe to use TradeOnMarket?Where will I receive the purchased item?Why can't I see or accept the trade?What happens if a trade is reverted?
Market
What is TradeOnMarket?Which games are supported?How to buy a skin on TradeOnMarket?What happens after payment?Why did the item become unavailable?Why might skin prices differ from Steam?
Depositing funds
How to top up the balance?Is there a minimum deposit amount?Can I withdraw money from my balance?What to do if the payment failed?
Item status and delivery
How fast does the skin arrive after purchase?What to do if I didn't receive the skin?What do item statuses mean?
Feedback
Still have questions?

How fast does the skin arrive after purchase?

Usually, item delivery takes a short time after payment, but the exact timing depends on the readiness of the offer and Steam's operation. If there's a delay, you can always contact support.

What to do if I didn't receive the skin?

Check:

  1. Is your trade URL correct;
  2. Can you accept trades in Steam;
  3. Are there any restrictions on Steam's side.

If everything is fine but the item hasn't arrived, contact support — we'll check the order status.

What do item statuses mean?

Statuses help understand what is happening with an order or a specific listing: whether the item is available for purchase, whether the order is being processed, or has already been delivered to the user.

Back to FAQNext question

How fast does the skin arrive after purchase?

Usually, item delivery takes a short time after payment, but the exact timing depends on the readiness of the offer and Steam's operation. If there's a delay, you can always contact support.

What to do if I didn't receive the skin?

Check:

  1. Is your trade URL correct;
  2. Can you accept trades in Steam;
  3. Are there any restrictions on Steam's side.

If everything is fine but the item hasn't arrived, contact support — we'll check the order status.

What do item statuses mean?

Statuses help understand what is happening with an order or a specific listing: whether the item is available for purchase, whether the order is being processed, or has already been delivered to the user.